While meeting customer satisfaction is a challenge, it is also a challenge to measure satisfaction. The ISO 9001:2008 standard focuses on customer satisfaction and a guidelines for meeting customer satisfaction has been released by the ISO. The guideline ISO 10002:2004 has to be referred for implementing this guideline.

Contact us or or call UAE Contact Phone : 050 4773274for implementing the guideline on customer satisfaction. Please note that this standard cannot be used for certification and is only a guideline for reference / implementation.