ISO 20000 Consultancy, ISO 20000 Consultant, ISO 20000 Training

ISO 20000 Certification

ISO/IEC 20000 is the first international standard for IT Service Management. It was developed in 2005, by the BSI Group. It is based on and intended to supersede the earlier, BS 15000.

Formally: ISO 20000-1 ('part 1') "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements". It comprises ten sections:

  • Scope
  • Terms & Definitions
  • Planning and Implementing Service Management
  • Requirements for a Management System
  • Planning & Implementing New or Changed Services
  • Service Delivery Processes
  • Relationship Processes
  • Control Processes
  • Resolution Processes
  • Release Process.
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